Overview of AI chatbots, capabilities, applications, and workflow design.

Platform setup, environment configuration, and project templates.

How chatbots process input, maintain context, generate responses, and interact with external tools.

Designing effective conversation flows, triggers, multi-step instructions, and controlling outputs.

Step-by-step creation, task configuration, testing, and initial deployment.

Connect chatbots to external services: CRM, email, databases, websites, and APIs.

Chaining conversation actions, handling multi-step tasks, and autonomous execution.

Using conversation history, session management, and AI decision-making.

Performance tuning, error handling, monitoring logs, and improving responses.

Creating multiple chatbots, role-based responses, and collaboration between bots.

Project submission, practical evaluation, viva on chatbot design & automation, and certification.